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Moon Community Club FAQs

At MCC, we pride ourselves on being more than just a concierge company. We offer exclusive premier membership experiences by creating opportunity, possibility, and adventure. Our dedicated bookings team handle all restaurant and hotel bookings, trip itineraries and travel advice, and all lifestyle needs from unique retail collections; hard-to-book concerts and sporting events; hot-ticket launches and openings; networking and retreats; bespoke and luxury jewellery, fashion and art, real estate opportunities and so much more. We leverage our vast, growing network of brand partners and collaborators to help and support our members' interests both home and abroad.

MCC manages a waiting list of incoming members. To request to join, simply click [here] to fill out the form so a member of the team can respond to your application. Remember to provide your referral from an existing MCC member to help with the process.

MCC is about access and opportunity. Members will still pay for their own travel, restaurants, products they buy, and so on. Any fees that are incurred from bookings such as tickets, events etc will be shared in advance so there are never any surprises. In some cases, such as exclusive events, restaurant openings, exhibitions etc, the experience will be complimentary, as you are part of our Community. We will of course always advise when these opportunities come up and what is included in each package or invitation.

Our memberships are for individual members, but of course when making bookings such as travel, restaurants and so on, we can book for your entire family or friends, depending on who is joining you, as long as you are part of the booking.

Travel bookings, Resturant bookings, Hotels & Spa bookings, Arts, Sports & Entertainment Tickets, Real Estate, Lifestyle & Retail services, Family & Education support. Please contact our team if you would like more detailed information.

Our services are available worldwide. We are pleased to assist members across various countries and regions.

Once you become a member you will have access to our WhatsApp which will put you in touch with our dedicated team of bookings experts who can book tickets, secure restaurant tables, organize your travel itineraries, and offer advice on the best options, introductions and opportunities for whatever experience you’re looking for. You will also be able to download the MCC app, giving you access to all your bookings and our extensive global directory of booking options. iOS - https://apps.apple.com/us/app/moon-community/id1601548969 and Android - https://play.google.com/store/apps/details?id=social.mcc.app&pcampaignid=web_share

There is no limit to the number of bookings a member can make, as long as the booking is for the indivudual member and with no overlap within the same time range.

Sure. We usually handle last-minute bookings whenever possible. If a specific request cannot be fulfilled due to availability and high season, our team will promptly suggest high-quality alternative options that match your preferences and needs. Furthermore, based on circumstances last minute bookings might incur an additional charge which the team will make you aware of.

MCC services are fully equipped to accommodate any specific dietary, medical, or privacy requirements you may have, but our Bookings Team need to know this information ahead of time.

For urgent requests, we begin processing immediately, especially when they are short notice. However, we exercise caution and verify the source of information to ensure accuracy and reliability before proceeding. Furthermore, for urgent requests, ensure that the Bookings Team is contacted during working hours.

Absolutely. We specialize in creating personalized plans for special occasions, from intimate dinners to luxury getaways or surprise experiences.

Yes, we can source luxury goods, coordinate personal shopping, and help find rare or custom gifts for any occasion.

We believe in the power of our Community and many of our members love to interact. We sometimes hold events where members can meet each other, and we recently launched the MCC Business Network that allows members to promote their own businesses to each other and our followers on the MCC Website and Instagram page. With the launch of the MCC App, we hope to give our members opportunities to recommend experiences, from the best new restaurants and the most memorable holidays, in the spirit of how MCC was born.

To join the Member Business Lounge, simply let us know more about your business, and we will guide you through the enrollment process.

Yes you may purchase a membership for another person providing you are also acting as that person’s reference, as MCC remains a referral-only members’ club.

We have a waiting list of incoming membership applications that we don’t ever want to get too long, so if people want to temporarily pause their membership for whatever reason we can, but we would have to place you at the back of the waiting list to reactive your membership, so we can support other incoming members.

MCC memberships are run on an annual basis and you have the option to end your membership at the end of the membership year. We would always reach out to you prior to this and check that you are happy to renew your membership, and enquire if there was anything that could make your membership even better.

For fairness to all members, all memberships are annual.

Sure. The Community and networking element is an option not a requirement. We respect the privacy of members and will honour any discretionary requirements for travel and bookings. Please notify the team if you have any specific requirements when you make bookings through MCC.
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